BC55 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you hold over your own information. We keep this policy plain and straightforward — because transparency is something every BC55 player deserves.
This Privacy Policy ("Policy") is issued by BC55 ("BC55", "we", "us", "our") and applies to all personal data processed in connection with your use of the BC55 online casino and sports betting platform accessible at https://bc55.cam (the "Platform"), including all associated services, account management features, customer support interactions, and communications.
BC55 is operated by an entity incorporated under the laws of an offshore jurisdiction and holds an international online gambling licence. In the course of providing gaming and betting services to players across Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — BC55 necessarily collects and processes personal data. We take this responsibility seriously.
BC55 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. Your data is used only for the purposes described in this Policy.
By accessing the Platform, creating an Account, or otherwise engaging with BC55's services, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not consent, please discontinue use of the Platform and contact our support team to close your Account.
For the purposes of this Policy, the following definitions apply:
BC55 collects different categories of personal data depending on how you interact with the Platform. The following table summarises the main categories and specific data points we process:
| Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (e.g., Malaysian MyKad) | Account registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration |
| Financial Data | Payment method details (Touch 'n Go, Boost, GrabPay, Maybank, CIMB, Public Bank account references), deposit and withdrawal history, transaction amounts in MYR | Deposits, withdrawals, and payment processing |
| Gaming Data | Betting history, game session logs, wager amounts, win/loss records, bonus usage, responsible gambling tool settings | Ongoing Platform use |
| Technical Data | IP address, device type, operating system, browser type, session duration, referring URL, geolocation (country/region) | Automatic collection during Platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, survey responses | Customer support interactions |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel | Account settings and preference updates |
BC55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where strictly required by our KYC obligations (e.g., facial photograph on identity documents submitted for age verification).
The majority of personal data we hold is provided directly by you when you register an Account, complete KYC verification, make deposits or withdrawals, contact customer support, respond to surveys, or update your Account preferences. You are under no obligation to provide data beyond what is required for the service to function, but failure to provide mandatory data (such as identity information for KYC) may limit your ability to use certain Platform features, including withdrawals.
When you access the Platform, BC55's systems automatically collect technical data including your IP address, device identifiers, browser characteristics, session timestamps, and navigation patterns. This data is collected via server logs, cookies, and similar tracking technologies and is used primarily for security monitoring, fraud detection, and improving Platform performance. See Section 8 for more detail on cookies.
BC55 may receive personal data about you from third-party sources, including:
BC55 processes your personal data only where a valid lawful basis exists under applicable data protection law. The primary legal bases we rely on are:
BC55 uses your personal data for the following specific purposes:
BC55 does not sell, rent, trade, or otherwise disclose your personal data to third parties for their own commercial or marketing purposes. Disclosure occurs only in the limited circumstances described below.
BC55 engages third-party service providers who process personal data on our behalf solely for the purposes of delivering our services. These include KYC and identity verification providers, payment processors and e-wallet operators (including those supporting Malaysian payment methods such as DuitNow and FPX), fraud detection services, cloud hosting providers, and customer support platform operators. All such providers are bound by data processing agreements that restrict their use of your data to the contracted purpose.
BC55 may disclose personal data where required to do so by applicable law, court order, or at the request of a competent regulatory authority or law enforcement body — including disclosures required under our international gambling licence's AML and KYC obligations. Where permitted by law, BC55 will notify affected Players of such disclosures.
In the event of a merger, acquisition, or sale of all or substantially all of BC55's assets, personal data held by BC55 may be transferred to the acquiring entity. Affected Players will be notified of such a transfer and of any material changes to this Policy prior to the transfer taking effect.
BC55 may share aggregated, anonymised statistical data (which cannot be used to identify any individual Player) with analytics partners, game providers, and industry bodies for benchmarking and research purposes.
BC55 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform effectively and improve your experience. Cookies are small text files stored on your device that allow BC55 to recognise returning users, maintain session state, and gather usage data.
BC55 uses the following categories of cookies:
You can manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will affect the Platform's ability to maintain your login session and may prevent certain features from functioning correctly.
BC55 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The following indicative retention periods apply:
Where data is no longer required for any lawful purpose, BC55 will securely delete or anonymise it in accordance with applicable data destruction standards.
BC55 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
While BC55 takes all reasonable technical precautions, no online system can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a risk to your rights, BC55 will notify affected players and relevant authorities in accordance with applicable law.
Subject to applicable data protection law and certain limitations, you hold the following rights in relation to your personal data held by BC55:
You may request a copy of the personal data BC55 holds about you. Requests will be fulfilled within a reasonable timeframe, typically within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update most Account details directly through your Account settings.
You may request the deletion of your personal data where there is no longer a lawful basis for its retention. Note that certain data must be retained under our regulatory and licensing obligations and cannot be deleted on request.
You may request that BC55 restrict the processing of your data in certain circumstances — for example, while a rectification request is being investigated.
Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on BC55's legitimate interests, including processing for direct marketing purposes. We will honour all marketing opt-out requests promptly.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by updating your communication preferences in your Account settings or by contacting support.
To exercise any of these rights, please contact BC55's data team at [email protected]. BC55 will respond to all data rights requests within 30 days. In cases of complexity or volume, an extension of up to two additional months may apply, with written notification provided.
The BC55 Platform is strictly prohibited for use by persons under the age of 21. BC55 does not knowingly collect personal data from anyone under 21 years of age. Our KYC verification process is designed specifically to confirm that all registered Players meet this age requirement before withdrawal privileges are activated.
If BC55 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, that Account will be immediately suspended and all personal data associated with it will be deleted or returned to the extent legally permissible. Any deposits made will be returned and all associated winnings forfeited.
If you have reason to believe that a minor may have accessed or registered an Account on BC55, please contact our support team immediately at [email protected].
BC55 operates as an internationally licensed platform. In the course of providing services to Malaysian players, your personal data may be transferred to, stored in, or processed in countries outside Malaysia, including the jurisdiction in which BC55's operating entity is incorporated and the locations of our third-party service providers.
Where such transfers occur, BC55 takes appropriate steps to ensure that your personal data receives a level of protection consistent with this Policy. These steps may include relying on standard contractual clauses, adequacy decisions, or other appropriate transfer mechanisms recognised under applicable data protection frameworks.
BC55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The effective date displayed at the top of this document will be updated whenever material changes are made.
Where changes are material, BC55 will notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the notification of any amendment constitutes acceptance of the updated Policy.
We encourage you to review this Policy periodically to stay informed about how BC55 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to BC55's handling of your personal data, please contact our data team using the details below:
BC55 targets a response to all privacy-related enquiries within 30 calendar days of receipt. Complex requests may take up to 60 days with notification provided.
Privacy is not just a legal obligation at BC55 — it is a core part of how we operate and how we earn your trust as a Malaysian player.
BC55 will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information exists on our platform to serve you — not to be monetised.
All data transmitted between your browser and BC55's servers is protected by industry-standard 256-bit SSL encryption, the same security standard used by major financial institutions.
BC55 collects only the personal data that is strictly necessary to operate the Platform, comply with our licensing obligations, and provide you with a safe and personalised experience.
BC55 will only send you promotional communications if you have actively opted in to receive them. Unsubscribing is straightforward and immediately effective.
You have the right to access all personal data BC55 holds about you, request corrections, download a copy, or ask us to delete it — subject to our regulatory retention obligations.
BC55 does not retain your data indefinitely. Clear retention periods govern every data category, and data is securely deleted or anonymised once those periods expire.
With robust data security, a no-sell data policy, and full transparency about how your information is used, BC55 gives Malaysian players the confidence to focus on what matters — enjoying live football betting, slots, live casino, and more without worrying about where their data ends up.
For players aged 21 and above only. Play responsibly. This platform is intended for entertainment purposes only.